Requesting a Refund for Your Order – trybellas.com

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Our Product Research Team carefully selects items we believe customers will enjoy—popular, trending, or in-demand products.
Please keep in mind that operating a small business comes with many costs. We ask customers to do their own research before purchasing and not proceed if the product may not fit their needs.
While we understand your disappointment, operational expenses have already been incurred. Therefore, all sales are considered final and refunds cannot be issued.

A wrong item means the product is entirely different from what’s shown on our website.
- Will be replaced (Example 1): You ordered a dress but received a pair of shoes.
- Will be replaced (Example 2): You ordered lipstick but got mascara.
- Will not be replaced (Example 3): You purchased a weighted plushie but feel it isn’t weighted.
  - As a small business, we work hard to provide thorough product details so you can decide before buying.
- Will not be replaced (Example 4): You ordered a jacket in size Large but believe you got a Small.
  - We strive to publish complete sizing/product information to help you determine fit and suitability beforehand.
When eligible, we’ll create a replacement order using the same shipping speed as the original.
- Please send three photos of the received item from different angles to help us process the replacement quickly.
- If a replacement is approved, you do not need to return the incorrect item.

Orders not received after 30 days (this excludes shipments marked “delivered” by the carrier, such as USPS or Canada Post) qualify for a free replacement.
- We will place a replacement order with the same shipping speed as your original.
If your tracking shows Delivered, please contact your local post office. Here’s a list of our most common carriers.
- To identify which tracking number to give your local post office, click here.

If you need additional assistance, please submit a ticket here. We’ll respond within 48 hours.